Tayoph terms of service Philippines

These Tayoph terms of service Philippines set out the legally binding rules for accessing or using our website, mobile experience, and related services as an online casino platform for players in Philippines. By creating an account, depositing funds in PHP, placing bets, or otherwise using our services, you confirm that you have read, understood, and agree to be bound by these terms, along with any rules shown within specific products or promotions. If you do not agree, you must stop using the platform immediately and refrain from registration or play. For privacy handling, please review Privacy Policy.

1. Acceptance of Terms

By accessing, browsing, registering, downloading, installing, or using our platform, app, customer support, and any related features, you enter into a binding agreement with us. You agree that electronic acceptance, including clicking acceptance boxes or continuing to use the service, has the same legal effect as a signed contract. We may update, amend, or replace these terms at any time to reflect operational, security, legal, or regulatory requirements, including PAGCOR-related compliance where applicable. Any updated version becomes effective upon posting, and your continued use after changes are posted constitutes acceptance.

2. Eligibility Requirements

You may only use our services if you meet all eligibility conditions. Age: you must be 21+ at all times, and we apply a strict anti-underage policy. We may request proof of age at any time, including PhilSys or other government-issued ID, and we may restrict access until verification is completed. Residency: our services are intended for users based in Philippines, and you must ensure your participation complies with local laws and any applicable rules. Legal capacity: you must have full legal capacity to enter contracts. Self-exclusion: you must not create or use an account during an active self-exclusion or cool-off period.

3. Account Registration and Security

To register, you must provide accurate, current, and complete information, including your real name, valid mobile number, and correct date of birth. You must keep your details updated, and you authorize us to verify information through lawful checks. One account per person is permitted; multi-accounting is prohibited, including accounts created using different numbers, devices, emails, or identities, and may result in closure and forfeiture of funds or bonuses. You are solely responsible for maintaining confidentiality of your login credentials and for all activity conducted through your account, whether authorized by you or not.

We apply identity verification KYC to protect player safety, comply with AML expectations, and prevent fraud. You agree to provide, upon request, a government-issued ID, proof of address, and proof of ownership of your payment method. We may also request additional documents or a live verification step where risk indicators require it. If you fail, refuse, or are unable to complete KYC within a reasonable timeframe, we may suspend, restrict, or close the account, with withdrawals only processed in line with verification and security checks. For safer play tools, see Responsible Gambling.

4. Deposits and Withdrawals

All deposits and withdrawals are subject to security checks, KYC, bonus terms, and applicable legal obligations. You agree that we may set reasonable limits, request supporting documents, and apply risk-based reviews to protect the platform and users. You must only deposit using payment methods you own and control, and you must not use third-party funds or accounts. We may refuse, reverse, or hold transactions that appear suspicious, incomplete, or inconsistent with your verified profile. Where permitted, we may also apply reconciliation steps to confirm balances, correct errors, or resolve duplicate credits or debits.

4.1 Supported Payment Methods

We support local payment options commonly used by players in Philippines, including GCash (often instant), Maya, GrabPay, bank transfer, and over-the-counter channels where available. Availability may vary based on technical uptime, banking cutoffs, verification status, and risk controls. You agree to follow the on-screen instructions for each method and to provide accurate reference details when required. We may add, remove, or change payment methods at any time for security, operational, or compliance reasons. Any method shown as available in your account is not a guarantee of uninterrupted processing.

4.2 Deposit Terms

Deposits are made in PHP and are credited once confirmed by the payment channel and our systems. A minimum deposit may apply and will be displayed before you confirm the transaction. In most cases, credits appear instantly, but delays can occur due to provider downtime, incorrect details, or compliance checks. Third-party deposits are not accepted, including deposits made from accounts not in your name or controlled by you. We do not charge deposit fees, but you acknowledge that your bank, e-wallet, or payment provider may apply their own charges, limits, or verification steps.

4.3 Withdrawal Terms

Withdrawals are processed only to verified accounts and may be subject to KYC completion, payment method ownership checks, and any wagering requirements tied to bonuses. Processing times typically range from minutes to hours after approval, but may be longer due to provider cutoffs, additional verification, or security reviews. Where possible, we process withdrawals back to the same method used for deposit to reduce fraud risk. We may delay, refuse, or cancel a withdrawal if we suspect fraud, account takeover, AML concerns, chargeback risk, bonus abuse, or errors, and we may request additional documentation before releasing funds.

5. Bonuses and Promotions

Promotions are offered at our discretion and are governed by bonus terms shown at the time of opt-in or claim, including wagering requirements that must be met before any bonus-related funds can be withdrawn. Bonuses may have expiry periods, maximum cashout rules, maximum bet limits while a bonus is active, and varying game contribution rates depending on the product. Unless explicitly stated otherwise, offers are limited to one per person, household, IP address, or device. We may withhold, void, or reclaim bonuses and related winnings where we reasonably suspect abuse, manipulation, or breach of these terms, and we may modify or cancel promotions at any time.

6. Responsible Gambling

We support responsible gambling and expect you to treat gambling as entertainment, not as a source of income. You are responsible for setting personal limits and playing within your means, including using deposit limits or taking breaks when needed. You may request self-exclusion or cool-off periods through support, and we may apply reality-check reminders or other protective measures to support safer play. Protecting minors is a priority: our services are strictly for users aged 21+ and we may restrict access until age checks are completed. If gambling stops being fun, seek help early and use the tools available in Responsible Gambling.

7. Prohibited Activities

You must not use our services for any unlawful, abusive, or unfair purpose. Any violation may result in immediate termination, suspension, voiding of bets, cancellation of bonuses, and forfeiture of funds to the extent permitted by law, along with reporting to relevant authorities where required. We may investigate suspected breaches using account data, device identifiers, payment records, and gameplay patterns. The following are prohibited, whether attempted or completed, including by using third parties acting on your behalf or by coordinating with other users to gain an unfair advantage.

8. Intellectual Property

All content and materials made available through our services, including software, user interfaces, graphics, designs, text, logos, and compilations, are owned by us or used under license and are protected by intellectual property laws. You receive a limited, personal, non-exclusive, non-transferable, revocable license to access and use the services for lawful personal entertainment purposes only. You must not copy, reproduce, distribute, modify, reverse engineer, decompile, or create derivative works from any part of the platform without our prior written consent. Third-party game providers and licensors retain all rights to their own content.

9. Limitation of Liability

Our services are provided on an as is and as available basis. We do not guarantee uninterrupted access, error-free operation, or that the platform will be free from delays, technical issues, or outages. To the maximum extent permitted by applicable law, we disclaim liability for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption. You acknowledge and accept full responsibility for your gambling decisions and any resulting losses. If a bet is accepted, settled, or displayed in error due to a technical malfunction, we may void or correct it in a fair and reasonable manner.

10. Termination and Account Closure

You may request account closure by contacting support and following the verification steps we require to protect your security. Any remaining balance may be withdrawn subject to KYC, payment method verification, and checks for chargebacks, fraud, AML concerns, or bonus conditions. We may terminate or suspend your account at any time if we reasonably believe you have breached these terms, attempted fraud, failed KYC, engaged in prohibited activities, or if required by regulatory or legal obligations. We may also close accounts after long inactivity, applying reasonable notice and verification steps where practicable.

11. Governing Law and Disputes

These terms are governed by applicable Philippine law, and where relevant, compliance expectations aligned with PAGCOR rules and standards may apply. If you have a complaint, you agree to contact support first and provide sufficient details for us to investigate and attempt informal resolution. If unresolved, the parties agree to proceed to mediation before commencing binding arbitration, except where urgent injunctive relief is required to prevent misuse, fraud, or unauthorized access. Disputes must be brought on an individual basis only; you waive any right to participate in class, collective, or representative proceedings to the extent permitted by law.

12. Changes to Terms

We may revise these terms to reflect changes in our services, security controls, payment processing, responsible gambling measures, or legal and compliance obligations. Updates become effective upon posting within the platform or on our website. Where we consider a change material, we may provide additional notice through your account, email, SMS, or an in-app message, but you remain responsible for reviewing the latest version before continued use. If you do not agree to the revised terms, your remedy is to stop using the services and request account closure and withdrawal, subject to verification requirements.

13. Contact Us

For questions about these terms, account verification, deposits, withdrawals, promotions, or responsible gambling tools, you can contact our support team through the channels shown on the platform. Support is available in English and Filipino, and we aim to respond within a reasonable timeframe based on request volume and the complexity of verification or dispute checks. For account access issues, you may be asked to confirm identity before we discuss details or make changes. If you want to start using the platform, you can proceed via Register and ensure your information is accurate to avoid delays.